Tag: aviation

Sky’s the Limit – Transreport Making Accessibility Plane and Simple

We are excited to announce a new chapter in our journey as we expand our flagship product, the Passenger Assistance app, into the aviation industry. Since its launch in 2021, our app has been a game-changer for accessible travel, used by over 200,000 passengers and processing over 100,000 bookings per month. By leveraging our expertise into the aviation sector, we can continue to focus on breaking barriers and prioritising access for disabled and older travellers.

Empty airport terminal lounge with airplane on background. 3d illustration

As a technology company that specialises in accessibility, we actively engage with disabled people and listen to their lived experiences in relation to travel. These experiences alongside collaborating with industry experts, enable us to apply our tailor-made technology to the aviation industry. With this expansion, we aim to ensure that disabled people have their access needs prioritised, while also helping airports and airlines streamline their processes and reduce operational costs.

Challenges in Accessibility for Air Travel

Disabled and older passengers often face challenges when travelling by plane. According to the Civil Aviation Authority, in 2022, over 310 million passenger journeys were made to, from, and within the UK, with over 4.5 million of those passengers requiring assistance. This highlights the pressing need for enhanced accessibility measures in the aviation industry to ensure that everyone can have a positive travel experience.

The Solution: Passenger Assistance App

As air travel continues to rise, ensuring accessibility for all passengers, especially disabled and older people, is really important. Our Passenger Assistance app is the ultimate solution to address these challenges. The app simplifies the process of organising assistance, making it easy for passengers to request the support they need for a comfortable, safe, and efficient journey. It is a crucial step towards making air travel more accessible and inclusive. 

By integrating our technology, airports and airlines can enhance efficiency and productivity while delivering a superior customer experience. Not only does it enhance the overall customer satisfaction, but it also contributes to increased safety and security measures and reduces operational costs. Providing airport staff with the necessary tools and information will allow them to deliver a service that caters to the unique requirements of each passenger, ensuring both their comfort and safety.

Our expansion into the aviation industry is a testament to our commitment to making travel more accessible for everyone. We are proud to bring our innovative Passenger Assistance technology to the aviation sector, and we look forward to partnering with airports and airlines to improve the travel experience for disabled and older people. Our vision of creating a world without barriers to travel is a step closer with the expansion of Passenger Assistance into the aviation industry and we couldn’t be more excited! 

To find out more about our expansion, visit our Aviation page.

Transreport are flying

In February our Accessibility and Inclusion Manager Emma took part in a ‘Try Before You Fly’ session at East Midlands Airport to explore the support that can be offered when flying with her assistance dog, Luna. Emma said: ‘it was great to see that East Midlands Airport have a proactive approach to accessibility. I was particularly excited by the airside grass spending areas for Luna!’ 

Here’s what East Midlands Airport have to say about their sessions, to find out more visit their website: https://www.eastmidlandsairport.com/help/special-assistance/before-you-travel/  

‘If you require some familiarisation with our airport ahead of travel, our Assisted Travel Team proudly operates a select number of Try Before You Fly events each year. Our Try Before You Fly tours are popular with (but not limited to) customers with autism or neurodivergence, or newly disabled people unfamiliar with our assistance and equipment. Each tour is personalised to your individual requirements.’ 

Emma is standing in the middle of an empty aircraft with red and grey seats on either side of her. Luna assistance dog is sitting in her red and yellow vest while Emma holds her yellow lead with black writing ‘Assistance Dog’. Emma is looking at the camera with her arm on top of one of the seats next to her.   
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Emma is standing in the middle of an empty aircraft with red and grey seats on either side of her. Luna assistance dog is sitting in her red and yellow vest while Emma holds her yellow lead with black writing that reads ‘Assistance Dog’. Emma is looking at the camera with her arm on top of one of the seats next to her. 

Transreport Take On Aviation 

As a leading technology company centred around accessibility, we take great pride in our deep understanding of the barriers to accessible travel. We actively engage with disabled people, listening to their first-hand experiences with rail and air travel. By collaborating with industry experts and incorporating these valuable insights, we have developed tailor-made solutions that enhance accessibility and improve the overall travel experience for disabled and older passengers.

We host regular rail and aviation accessibility panels where disabled people ranging from campaigners, activists and high-profile spokespeople are paid for their time as they share their insights and experiences into travel. This enables us to understand the barriers to accessible travel more and to receive ongoing feedback about our products aligned to the experiences people are having within rail and aviation. 

It is paramount that we understand the barriers to accessible travel and aviation is no exception in order for us to create bespoke solutions for organisations to improve their assistance processes resulting in improved customer satisfaction, increased profits and staff morale as processes are streamlined and effective for both disabled and older people, and staff alike.  

As part of our commitment to promoting accessibility in air travel, we provide complimentary airport accessibility audits. These access audits are specifically designed to help airports review their accessibility management and culture in a structured and systematic manner.

Our team of experts will conduct a detailed evaluation of your facilities, services, and processes, identifying any areas that may present challenges for disabled and older people. We will then provide a comprehensive report that includes practical recommendations and solutions for removing barriers and creating accessible solutions. This continuous path of improvement empowers airports to make necessary adjustments and enhance their accessibility initiatives.

See our accessibility audit page for more information and book your free audit today.