19 May 2023

Transreport Trusted To Help Make Japanese Railways More Accessible

A collaboration between Transreport, the UK’s fastest growing accessibility technology company, and one of Japan’s leading railway companies, Hankyu Corporation, the subsidiary company of Hankyu Hanshin Holdings, Inc., is set to transform the experience of train travel for disabled and older people in Japan.

Passenger Assistance is an app designed to make it simpler for disabled and older people to organise the assistance they need when travelling on public transport.

Using this technology, passengers can book assistance, communicate their access needs, make seat reservations, and provide feedback on service levels for the journeys they make.

Since launching in the UK in 2021, the app has been used by over 200,000 passengers and processes over 100,000 bookings per month.

Now, following the successful Proof of Concepts (PoCs), Transreport is partnering with Hankyu Corporation to help transform train travel for disabled and older people in Japan.

On news of the project, Founder and CEO of Transreport, Jay Shen, said:
“We’re thrilled to be working with Japan’s prestigious and forward-thinking rail network and we’re proud to have been chosen by Hankyu Corporation to help transform the travel experience for millions of people. Our aim is to make travel accessible for everyone and this partnership takes us one step closer to achieving that goal.”

With an estimated 37 million people in Japan requiring assistance when travelling, Passenger Assistance has the potential to make a significant difference to disabled and older passengers.

The partnership also highlights the trust that Japanese railway companies have in Transreport to support their rail services – Japan has almost four times as many rail stations and 15 times more rail passengers annually than the UK. There are around 2,600-2,700 rail stations in the UK while Japan has over 9,700 with the country seeing around 25 billion rail journeys annually, compared to the UK’s 1.7 billion.

Jay added: “Japan arguably has one of, if not, the best railway systems in the world. Yet train companies in Japan, like many around the world, are facing increasing challenges in providing assistance services.”

“The PoCs have proven that our technology will help operators to enhance operational efficiency, reduce cost, uplift revenue, and increase customer satisfaction. Most importantly it will have a positive impact on millions of disabled and older passengers each and every year.”

On the announcement, Hankyu Hanshin Holdings said:
“Our group aims to create livable communities where everyone can sustainably and comfortably live by promoting initiatives such as improving accessibility and barriers to travel using cutting-edge technology in our business area centred around railway lines.

With this partnership, we will collaborate with Transreport to provide even more convenient accessibility support services to railway passengers and introduce them to various facilities and services of our group, accelerating our efforts to create attractive urban development and communities.”

18 Apr 2023

Sky’s the Limit – Transreport Making Accessibility Plane and Simple

We are excited to announce a new chapter in our journey as we expand our flagship product, the Passenger Assistance app, into the aviation industry. Since its launch in 2021, our app has been a game-changer for accessible travel, used by over 200,000 passengers and processing over 100,000 bookings per month. By leveraging our expertise into the aviation sector, we can continue to focus on breaking barriers and prioritising access for disabled and older travellers.

As a technology company that specialises in accessibility, we actively engage with disabled people and listen to their lived experiences in relation to travel. These experiences alongside collaborating with industry experts, enable us to apply our tailor-made technology to the aviation industry. With this expansion, we aim to ensure that disabled people have their access needs prioritised, while also helping airports and airlines streamline their processes and reduce operational costs.

Challenges in Accessibility for Air Travel

Disabled and older passengers often face challenges when travelling by plane. According to the Civil Aviation Authority, in 2022, over 310 million passenger journeys were made to, from, and within the UK, with over 4.5 million of those passengers requiring assistance. This highlights the pressing need for enhanced accessibility measures in the aviation industry to ensure that everyone can have a positive travel experience.

The Solution: Passenger Assistance App

As air travel continues to rise, ensuring accessibility for all passengers, especially disabled and older people, is really important. Our Passenger Assistance app is the ultimate solution to address these challenges. The app simplifies the process of organising assistance, making it easy for passengers to request the support they need for a comfortable, safe, and efficient journey. It is a crucial step towards making air travel more accessible and inclusive.

By integrating our technology, airports and airlines can enhance efficiency and productivity while delivering a superior customer experience. Not only does it enhance the overall customer satisfaction, but it also contributes to increased safety and security measures and reduces operational costs. Providing airport staff with the necessary tools and information will allow them to deliver a service that caters to the unique requirements of each passenger, ensuring both their comfort and safety.

Our expansion into the aviation industry is a testament to our commitment to making travel more accessible for everyone. We are proud to bring our innovative Passenger Assistance technology to the aviation sector, and we look forward to partnering with airports and airlines to improve the travel experience for disabled and older people. Our vision of creating a world without barriers to travel is a step closer with the expansion of Passenger Assistance into the aviation industry and we couldn’t be more excited!

To find out more about our expansion, visit our Aviation page.

30 Mar 2023

Transreport are flying

In February our Accessibility and Inclusion Manager Emma took part in a ‘Try Before You Fly’ session at East Midlands Airport to explore the support that can be offered when flying with her assistance dog, Luna. Emma said: ‘it was great to see that East Midlands Airport have a proactive approach to accessibility. I was particularly excited by the airside grass spending areas for Luna!’

Here’s what East Midlands Airport have to say about their sessions, to find out more visit their website: https://www.eastmidlandsairport.com/help/special-assistance/before-you-travel/

‘If you require some familiarisation with our airport ahead of travel, our Assisted Travel Team proudly operates a select number of Try Before You Fly events each year. Our Try Before You Fly tours are popular with (but not limited to) customers with autism or neurodivergence, or newly disabled people unfamiliar with our assistance and equipment. Each tour is personalised to your individual requirements.’

Image description:

Emma is standing in the middle of an empty aircraft with red and grey seats on either side of her. Luna assistance dog is sitting in her red and yellow vest while Emma holds her yellow lead with black writing that reads ‘Assistance Dog’. Emma is looking at the camera with her arm on top of one of the seats next to her.

Transreport Take On Aviation

As a leading technology company centred around accessibility, we take great pride in our deep understanding of the barriers to accessible travel. We actively engage with disabled people, listening to their first-hand experiences with rail and air travel. By collaborating with industry experts and incorporating these valuable insights, we have developed tailor-made solutions that enhance accessibility and improve the overall travel experience for disabled and older passengers.

We host regular rail and aviation accessibility panels where disabled people ranging from campaigners, activists and high-profile spokespeople are paid for their time as they share their insights and experiences into travel. This enables us to understand the barriers to accessible travel more and to receive ongoing feedback about our products aligned to the experiences people are having within rail and aviation.

It is paramount that we understand the barriers to accessible travel and aviation is no exception in order for us to create bespoke solutions for organisations to improve their assistance processes resulting in improved customer satisfaction, increased profits and staff morale as processes are streamlined and effective for both disabled and older people, and staff alike.

As part of our commitment to promoting accessibility in air travel, we provide complimentary airport accessibility audits. These access audits are specifically designed to help airports review their accessibility management and culture in a structured and systematic manner.

Our team of experts will conduct a detailed evaluation of your facilities, services, and processes, identifying any areas that may present challenges for disabled and older people. We will then provide a comprehensive report that includes practical recommendations and solutions for removing barriers and creating accessible solutions. This continuous path of improvement empowers airports to make necessary adjustments and enhance their accessibility initiatives.

See our accessibility audit page for more information and book your free audit today.

22 Mar 2023

Meet Our Accessibility And Inclusion Manager; Emma Partlow

Introducing Transreport’s Accessibility and Inclusion Manager Emma Partlow. She is an experienced researcher, and teacher and advocates for Equality, Diversity, and Human Rights. Emma can often be found travelling nationwide with Luna her assistance dog and will be hosting a seminar at Naidex on 22^nd March where she will draw upon her own lived experiences of navigating rail and aviation travel with Luna.

I specialise in accessibility and inclusion through my own lived experiences of being disabled and ten years of research into the lived experiences of disabled people with a focus on legislative and policy impact. I will shortly be Dr Partlow and continue to publish within this area.

I have experience working within the railway industry specialising in accessibility and previously have undertaken a range of roles and research projects that focus specifically on inclusion and diversity.

1 in 5 people in the UK is disabled, yet in 2023 there remain huge barriers that disabled people are facing. The disability employment rate in 2021 was 52.7%, compared to 81.0% for non-disabled people so a gap is present. Throughout my own research, I have developed a critical eye for employment issues and I’m mindful that organisations often want to employ disabled people in order to ‘add’ diversity to their organisations when the reality is more complex.

When I spotted an advert for my role at Transreport that stated within the advert that ‘lived experience’ and ‘an understanding of the Social Model of disability’ was desired I knew that Transreport prioritise accessibility and inclusion and it was clear that this was an organisation I could enter proud of my identity as a disabled person.

As a user of Transreport’s flagship product, Passenger Assistance, I was aware of the difference it is making for disabled and older people using public transport. However, as I learnt more about the company’s inception and mission it was evident that inclusion and accessibility are the founding principles of every conversation, decision and action the team makes.

I quickly knew I wanted to join and contribute to leading the organisation on its journey. Not only because of their contributions to accessibility and inclusivity but because of how they reflected this ethos throughout their organisation and workplace and what this means as a disabled employee.

For example, Transreport prioritises flexible and remote working. For me, this is a game-changer. I love travelling by train and it is beyond empowering knowing that because of the Passenger Assistance app, I can turn up at a station and receive the accessibility support I need. However, as a disabled person who faces chronic fatigue, having the choice to not commute every single day means that I am a better employee who is more productive. It also means that I have energy left for arguably the most important things in life, like reading a bedtime story with my daughter at the end of the day or spending time with my husband, friends, and family. In turn, this means when I am at work I am engaged and motivated because of the work-life balance it creates.

08 Aug 2022

We’ve been nominated for a Scope Disability Equality award!

Every year, Scope runs the ‘Scope Disability Equality awards’ where they “recognise and celebrate the achievements of people who; campaign for disability equality and bring about social change”. There are various categories with nominees such as ‘media moment’ which is an award that recognises a moment involving disabled people that really had a powerful impact on encouraging disability equality, and ‘young campaigner’ which is aimed at recognising a young disabled person who is speaking out and taking action on issues that they believe in, and many more categories.

Here at Transreport, we are so thrilled to announce that this year, the Passenger Assistance app has been nominated under ‘Accessible Organisation’. As a company that has aimed to create an app that works to simplify travel for disabled people, giving more spontaneity and making booking rail assistance easier, we are incredibly proud that this work is being acknowledged alongside so many other great companies such as AccessAble and Nimbus Disability: The Access Card.

Companies such as AccessAble are huge in the disability/accessibility world! Their app allows disabled people to research any accessibility information on locations and venues beforehand and assess whether it is accessible enough. Every venue has been checked in person by a trained surveyor. Another company nominated under the same category as us is Nimbus Disability, another great app for disabled people. The Access Card is used by more than 30,000 disabled people at major UK venues such as Alton towers and Buckingham palace. You can see the full list of nominees on the Scope website!

Judging for the awards takes place throughout the 18th-22nd of July and although not all the categories are open for public voting, we wanted to share the great news with all of our app users!

The judges this year are a range of high-profile disabled people with a range of expertise and each are in charge of judging their own categories. For example, Samantha Renke is an actress, presenter and disability rights campaigner and is judging the ‘Accessible Organisation’ and ‘Young Campaigner’ categories. Another judge on this year’s panel is Dan Edge, a performer and activist and is judging the ‘Campaign’ and ‘Role model’ categories. There are over 15 judges and 9 categories this year, all with very deserving nominees! The winners are expected to be announced this Autumn so we’re super excited to find out the results and share it with you all.

28 Jun 2022

Everything you need to know about the new HS2 (High speed 2) Railway

In comes Britain’s new high-speed railway, the HS2 (High Speed 2), a game-changer for future rail travel. Building the network frees up a huge amount of space on the existing railway by placing high-speed services on an individual track, and enabling more local commuter and freight services on our current network. The new railway is also expected to contribute to rebalancing and boosting the UK’s economy.

Here are three of the many benefits that the new railway will provide;

Cutting carbon emissions

The HS2 promises to build a cleaner and greener future. “All our trains will be powered by zero-carbon energy from day one of the services. For us, that means becoming net-zero from 2035” (https://www.hs2.org.uk/why/carbon/). This means that commuters will be able to enjoy their travels without worrying about carbon emissions.

Capacity

As the new rail network will focus its high-speed trains on long-distance journeys, this will allow trains on our current network to free up extra room creating a more comfortable experience for all. “Once HS2 is operating, services can run much closer together, meaning there can be more rush-hour trains, helping to relieve overcrowding” (https://www.hs2.org.uk/why/capacity/).

Creating jobs

The new rail network is set to provide over 22,000 jobs, including thousands of apprenticeships, across the 20 years it’s estimated to take to build. You can head over to their website to find out more about the opportunities available.

The new High-Speed rail 2 is set to launch phase one of its project between 2029 and 2033 and will provide improved links between London and Birmingham. Travelling at speeds of up to 250 mph, trains on the railway will make travel much quicker for commuters, giving them more of an incentive to use the trains instead of other modes of transport such as cars and buses, cutting emissions drastically.

We’re so excited for the launch of this new railway, to see how it’ll completely transform rail travel across Britain and the positive effects it will have on our carbon footprint!