We are excited to announce a new chapter in our journey as we expand our flagship technology, the Passenger Assistance
app, into the aviation industry. Since its launch in 2021, our app has been a game-changer for accessible travel, used
by over 200,000 passengers and processing over 100,000 bookings per month. By leveraging our expertise into the aviation
sector, we can continue to focus on breaking barriers and prioritising access for disabled and older travellers.
As a technology company that specialises in accessibility, we actively engage with disabled people and listen to their
lived experiences in relation to travel. These experiences alongside collaborating with industry experts, enable us to
apply our tailor-made technology to the aviation industry. With this expansion, we aim to ensure that disabled people
have their access needs prioritised, while also helping airports and airlines streamline their processes and reduce
operational costs.
Challenges in Accessibility for Air Travel
Disabled and older passengers often face challenges when travelling by plane. According to the Civil Aviation Authority,
in 2022, over 310 million passenger journeys were made to, from, and within the UK, with over 4.5 million of those
passengers requiring assistance. This highlights the pressing need for enhanced accessibility measures in the aviation
industry to ensure that everyone can have a positive travel experience.
The Solution: Passenger Assistance App
As air travel continues to rise, ensuring accessibility for all passengers, especially disabled and older people, is
really important. Our Passenger Assistance app is the ultimate solution to address these challenges. The app simplifies
the process of organising assistance, making it easy for passengers to request the support they need for a comfortable,
safe, and efficient journey. It is a crucial step towards making air travel more accessible and inclusive.
By integrating our technology, airports and airlines can enhance efficiency and productivity while delivering a superior
customer experience. Not only does it enhance the overall customer satisfaction, but it also contributes to increased
safety and security measures and reduces operational costs. Providing airport staff with the necessary tools and
information will allow them to deliver a service that caters to the unique requirements of each passenger, ensuring both
their comfort and safety.
Our expansion into the aviation industry is a testament to our commitment to making travel more accessible for everyone.
We are proud to bring our innovative Passenger Assistance technology to the aviation sector, and we look forward to
partnering with airports and airlines to improve the travel experience for disabled and older people. Our vision of
creating a world without barriers to travel is a step closer with the expansion of Passenger Assistance into the
aviation industry and we couldn’t be more excited!
To find out more about our expansion, visit
our Aviation page.
