16th January 2025 Transreport, a pioneering technology company specialising in inclusive travel solutions, is launching its
groundbreaking Passenger Assistance technology with East Midlands Airport (EMA). Following an impactful partnership
since May 2024, Transreport will deploy its staff-side technology with EMA in 2025, transforming travel experiences for
millions of Disabled and older passengers, as well as anyone with access needs, travelling through the airport.
As Transreport continues to accelerate its international expansion, bringing industry-leading accessibility solutions to
new sectors and markets, the launch at EMA represents a pivotal milestone in the company’s aviation journey; further
cementing its leadership in redefining travel accessibility on a global scale.
Innovation Impact at East Midlands Airport
Transreport’s Passenger Assistance operation system provides an innovative solution that will streamline operations at
EMA to simplify and enhance assistance processes. Featuring a sophisticated, user-friendly interface and operation
management system, accessible via smartphones, tablets and laptops, Transreport’s solution equips EMA with real-time
data and centralised insights; empowering airport staff to deliver the highest standard of assistance to their
customers.
By enhancing operational efficiency, optimising resource allocation, and ensuring optimal transparency, Transreport’s
technology will maximise operational returns for EMA whilst setting a new standard of airport accessibility for all.
Jay Shen, Transreport CEO and Founder, comments “Our partnership with EMA empowers more passengers to fly with
confidence. The team at EMA are already leaders in accessibility, recognised for their commitment to inclusion and
innovation, and award-winning in the accessibility space. By integrating our technology, we will significantly enhance
travel experiences for passengers who need assistance, further solidifying Transreport’s position as a leader in
accessible travel technology within the aviation sector.”
Mike Grimes, EMA Customer and Planning Director, adds “With Transreport’s Passenger Assistance technology, we can
provide a tailor-made service which will give customers all the information and choice they could want on their journey
through the airport, so they can relax and start enjoying being on holiday before their plane even leaves.”
Solving a Critical Global Issue
This update reflects Transreport’s growing global footprint, with notable progress in key regions like Japan and the
Middle East. The international air travel market grew by nearly 37% between 2022 and 2023, with 3.45 million passengers
requesting assistance at UK airports alone in 2022, highlighting the demand for accessible travel has never been
greater.
Transreport’s industry-leading Passenger Assistance technology actively addresses this rising demand, positioning EMA
and the wider aviation industry to deliver seamless, inclusive travel experiences at a time of rapid global recovery.
Waleed Ahmed, Transreport COO, states “With our international expansion and global presence consistently accelerating at
Transreport, our solutions and approach strategically address unique market needs across each corner of the globe. I am
exceptionally excited to launch in aviation with East Midlands Airport and for our continued partnership. We look
forward to working together strategically to create a new standard of aviation accessibility for all.”
