See how Euston station boosted both customer satisfaction and employee efficiency using our Passenger Assistance technology.
Transreport for Rail: Innovative Data-Driven Solutions
Digital technology to enhance operational efficiency throughout the rail network.
Passenger Assistance
Our Passenger Assistance technology effortlessly improves every aspect of accessibility assistance at train stations – from streamlining the management and assignment of assistance requests, to optimising the speed and efficiency of handling and executing booked assistance.
Assistance requests and details about access need requirements are all centralised in our sophisticated Staff Web Platform, offering managers and senior staff complete oversight and control over accessibility assistance operations.
Frontline staff are given real-time updates through our Mobile Staff App, including assistance assignments, access need requirements for requests, and live information on the status of booked assistance.
Together, the Staff Web Platform and Staff Mobile App facilitate an optimised approach to internal accessibility procedures, resulting in a streamlined process for both passengers in need of assistance and the staff handling these requests.
Service Quality Regime
Our Service Quality Regime system is a comprehensive digital solution, built for train operating companies, that enables a holistic and effective approach to monitoring and managing reported faults at stations and on trains. With its ability to track reported faults in real-time, our system ensures that staff are notified promptly of any identified issues, in turn enabling quick fault resolution and reduced downtime.
Additional systems in the SQR ecosystem include our Cleaning Management App. This is a solution to manage the cleaning and maintenance processes easily and effectively at train stations. We also offer Planned General Inspections, an internal auditing tool. This can be used to undertake and log inspections at relevant locations, ensuring the highest standards of safety are maintained.
Passenger Assistance
Our Passenger Assistance technology effortlessly improves every aspect of accessibility assistance at train stations – from streamlining the management and assignment of assistance requests, to optimising the speed and efficiency of handling and executing booked assistance.
Assistance requests and details about access need requirements are all centralised in our sophisticated Staff Web Platform, offering managers and senior staff complete oversight and control over accessibility assistance operations.
Frontline staff are given real-time updates through our Mobile Staff App, including assistance assignments, access need requirements for requests, and live information on the status of booked assistance.
Together, the Staff Web Platform and Staff Mobile App facilitate an optimised approach to internal accessibility procedures, resulting in a streamlined process for both passengers in need of assistance and the staff handling these requests.
Service Quality Regime
Our Service Quality Regime system is a comprehensive digital solution, built for train operating companies, that enables a holistic and effective approach to monitoring and managing reported faults at stations and on trains. With its ability to track reported faults in real-time, our system ensures that staff are notified promptly of any identified issues, in turn enabling quick fault resolution and reduced downtime.
Additional systems in the SQR ecosystem include our Cleaning Management App. This is a solution to manage the cleaning and maintenance processes easily and effectively at train stations. We also offer Planned General Inspections, an internal auditing tool. This can be used to undertake and log inspections at relevant locations, ensuring the highest standards of safety are maintained.
Our Case Studies
Case Study
How the Transreport SQR System helped West Midlands Trains to increase fault rectifications, reduce costs and improve team morale.
Case Study
How Transreport SQR technology helped East Midlands Railway to achieve their highest ever Net Promoter Scores.
What is Passenger Assistance?
For Passengers
We’ve created an app and website that takes the time and fuss out of requesting assistance when you want to travel.
In just a few clicks you can request to book assistance, so every rail journey you take is as stress-free as possible. Our trusted technology means you can let station staff know your exact accessibility needs. Independence and flexibility has never been easier.