Redefining Accessible Rail Travel at Euston Station
Read our latest case study to see how Euston station boosted both customer satisfaction and employee efficiency using our Passenger Assistance technology.Find out more
We have expanded Passenger Assistance into the aviation industry. This means that airports will now be able to use our solution to efficiently manage and carry out assistance requests at their locations. Airline passengers will also be able to use our passenger-facing app to easily request assistance booking for their pre-booked flights.
Our Passenger Assistance solution aims to benefit both train operating companies and passengers. Passengers can download our Passenger Assistance app and use it to book assistance for any part of their pre-booked rail journey. Train stations can take advantage of our staff-facing technology to streamline and expedite travel assistance at their locations.
Passenger Assistance is a sophisticated suite of technology solutions designed for both businesses and passengers. For businesses, we have created a staff app for frontline workers, and a web platform for senior staff and management.
For passengers, we have built an app designed to streamline and simplify the process of requesting and booking assistance for travel – collectively creating a technology ecosystem offering complete oversight and control of all accessibility requests from beginning to end.
Our Service Quality Regime (SQR) system was designed for train operating companies with the goal of internalising and centralising the fault reporting and rectification process.
With its ability to track reported faults in real-time, alongside deadlines for rectification, the system incentivises a proactive approach to maintenance and repairs and ensures train operating companies have the tools to maintain the highest standards of safety at their stations.
Purposes and Beliefs
At the heart of Transreport’s ethos is a passion and commitment for opening up the world to all, through travel. Our team is constantly looking for ways to use the latest technology to enhance travel experiences
We innovate and bring new ideas to the table to create a more accessible and inclusive future for the transport industry.