Service Quality Regime Technology & Solutions
Streamline and standardise the process of monitoring, managing and rectifying faults at your stations with an all-in-one platform with a centralised data dashboard, DfT aligned real-time reporting and alerts, and precise rectification performance monitoring.
Read about how East Midlands Railway and West Midlands Trains increased customer satisfaction, reduced costs, and improved rectifications and SQR scores using our technology.
WMT saw a 30% increase in rectifications and reduced costs.
EMR increased their Net Promoter Score from 8 to 42.
WMT achieved a 25% in average SQR scores
EMR saw their average SQR scores increase from 70 to 90
Get in touch to find out how we can help your business provide higher service standards without increasing working hours or staff costs