Service Quality Regime Technology & Solutions

Streamline and standardise the process of monitoring, managing and rectifying faults at your stations with an all-in-one platform with a centralised data dashboard, DfT aligned real-time reporting and alerts, and precise rectification performance monitoring.

Read about how East Midlands Railway and West Midlands Trains increased customer satisfaction, reduced costs, and improved rectifications and SQR scores using our technology.

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WMT saw a 30% increase in rectifications and reduced costs.

EMR increased their Net Promoter Score from 8 to 42.

WMT achieved a 25% in average SQR scores

EMR saw their average SQR scores increase from 70 to 90

West Midlands Railway logo

Before the Transreport SQR system, we had a six-person triage team just to deal with SQR issues, with everything being managed via email and lots of separate reporting systems. It was an intense process open to lots of errors … [now] the people in the front line who are dealing with the failures can do everything from start to finish within the SQR system without ever having to read or send an email.

-Nathan Johnson, Customer Strategy Insight Manager, West Midlands Trains

East Midlands Railway logo

Without Transreport, we weren’t able to rectify some of our faults within a 24-hour timeline. Now we’ve got a centralised dashboard where we’re seeing data in real-time, and that is absolutely key to us being able to meet the SQR requirements.

The beauty of it is that the system is so flexible and Transreport are so agile, that it makes life easier for people like us who have very complicated legacy systems.

-Emma Davis, Customer Experience Strategy Manager, East Midlands Railway

Get in touch to find out how we can help your business provide higher service standards without increasing working hours or staff costs