Transreport For Aviation: Technology-Driven Efficiency
Digital technology to refine airport and airline operations and optimise travel experiences.
Create a seamless air travel experience for all
In the aviation industry, accessibility is key to providing a smooth and inclusive journey for every passenger. With PA Access Link and PA Operational Technology, your airport or airline can offer a confident travel experience, ensuring all passengers receive personalised support from start to finish.
With air traffic expected to double by 2042, our technology helps you meet this demand, ensuring efficient communication and exceptional service for every passenger, every time.
PA Product Suite for Aviation
Empowering airports and airlines globally to provide seamless, accessible travel.
Our product suite empowers both airport and airline staff to deliver outstanding service to their customers.
Comprised of PA Access Link (for customer communications) and PA Operational Technology, they form a powerful ecosystem that equips you with streamlined end-to-end accessibility information, creating a seamless experience for both passengers and staff.
PA Access Link
A smart, multimodal plug-in that integrates with your digital platforms, allowing passengers to share their access needs via a single, centralised profile. This information travels with them across services — streamlining assistance requests, enhancing communication, and enabling truly inclusive journeys.
PA Operational Technology
A suite of tools to help staff manage accessibility efficiently, in real time:
- PA Staff Web Dashboard – A centralised platform for managing assistance requests with built-in analytics to drive smarter planning and performance.
- PA Staff Mobile App – Empowers frontline staff with live updates, so support can be delivered responsively and confidently.
“We are an active strategic partner to our clients in the aviation industry. We take the time to understand your airport or airline’s operational challenges. We work collaboratively with you to ensure our solutions integrate seamlessly with your existing systems - delivering not only accessible technology, but meaningful impact.”– Waleed Ahmed, Transreport COO
PA For Airports
- Passengers feel uncertain or lack confidence in how to request airport assistance in advance. Our research discovered many passengers feel they cannot confidently request airport assistance in advance.
- 2 in 5 Disabled passengers typically only request support at the airport, creating last-minute operational pressure.
- 25% of Disabled people report being dissatisfied with their airport experience, citing inconsistent or poor assistance.
- Staff struggle to access consistent, up-to-date information about customers’ accessibility requirements, impacting service quality.
- Difficulty ensuring accessibility information is clearly communicated across departments -from check-in to gate.
- Missed opportunities to demonstrate regulatory compliance and inclusivity, risking brand reputation.
- Under-leveraged revenue potential from the $13 trillion Disabled customer market due to gaps in service provision.
- Ensure Compliance: Meet legislation and global industry standards with consistency and confidence.
- Enhance Passenger Experience: Provide personalised support, improving customer experience and boosting retention. Passengers can securely share their access needs with you ahead of arriving at the airport.
- Optimise Operations: Streamline assistance requests, leading to efficient resource allocation and reduced delays.
- Empower Your Team: Deliver tailored support throughout the airport with the right information at the right time.
- Protect Reputation: Demonstrate commitment to inclusivity, fostering long-term customer trust.
- Leverage Actionable Insights: Plan with confidence and make data-backed decisions to improve accessibility and lead the way in inclusive air travel.
- Unlock Revenue Opportunities: Attract a broader customer base by offering accessible services and tap into the £10 trillion collective global spending power of Disabled people.
- Is your airport ready to deliver truly inclusive experiences for Disabled and older passengers, and those with access needs?
- We also offer a comprehensive Accessibility Audit helps you identify strengths, uncover barriers, and enhance your airport’s accessibility offering. From passenger journeys to staff workflows, we provide actionable insights to improve service delivery, streamline operations, and ensure alignment with global best practices.
- Passengers feel uncertain or lack confidence in how to request airport assistance in advance. Our research discovered many passengers feel they cannot confidently request airport assistance in advance.
- 2 in 5 Disabled passengers typically only request support at the airport, creating last-minute operational pressure.
- 25% of Disabled people report being dissatisfied with their airport experience, citing inconsistent or poor assistance.
- Staff struggle to access consistent, up-to-date information about customers’ accessibility requirements, impacting service quality.
- Difficulty ensuring accessibility information is clearly communicated across departments -from check-in to gate.
- Missed opportunities to demonstrate regulatory compliance and inclusivity, risking brand reputation.
- Under-leveraged revenue potential from the $13 trillion Disabled customer market due to gaps in service provision.
- Ensure Compliance: Meet legislation and global industry standards with consistency and confidence.
- Enhance Passenger Experience: Provide personalised support, improving customer experience and boosting retention. Passengers can securely share their access needs with you ahead of arriving at the airport.
- Optimise Operations: Streamline assistance requests, leading to efficient resource allocation and reduced delays.
- Empower Your Team: Deliver tailored support throughout the airport with the right information at the right time.
- Protect Reputation: Demonstrate commitment to inclusivity, fostering long-term customer trust.
- Leverage Actionable Insights: Plan with confidence and make data-backed decisions to improve accessibility and lead the way in inclusive air travel.
- Unlock Revenue Opportunities: Attract a broader customer base by offering accessible services and tap into the £10 trillion collective global spending power of Disabled people.
- Is your airport ready to deliver truly inclusive experiences for Disabled and older passengers, and those with access needs?
- We also offer a comprehensive Accessibility Audit helps you identify strengths, uncover barriers, and enhance your airport’s accessibility offering. From passenger journeys to staff workflows, we provide actionable insights to improve service delivery, streamline operations, and ensure alignment with global best practices.
PA For Airlines
- 77% of Disabled passengers feel airline staff aren’t adequately prepared to provide the assistance they need.
- 56% of passengers with mobility aids and 77% of those with assistance dogs wait over 30 minutes to disembark — affecting both experience and turnaround times.
- Accessibility-related delays can disrupt on-time performance (OTP) and increase operational costs.
- Lack of centralised access information makes it difficult for crew to confidently deliver consistent support across the passenger journey.
- Missed opportunities for loyalty — 79% of Disabled passengers say past experiences influence their decision to fly with an airline again.
- Reputation risk from inconsistent accessibility provisions in an industry increasingly under scrutiny.
- Protect On-Time Performance: Real-time passenger insights enable proactive planning and reduce turnaround delays.
- Enhance Passenger Experience: Deliver tailored support onboard and improve satisfaction for customers requiring assistance.
- Ensure Compliance: Support international accessibility regulations and evolving customer expectations.
- Optimise Resources: Empower crew with clear, accurate information to deliver support where it’s needed most.
- Cultivate Loyalty: Build a brand known for inclusive air travel and foster long-term loyalty by getting accessibility right.
- Protect Reputation: Lead by example in inclusive travel and foster long-term brand loyalty.
- 77% of Disabled passengers feel airline staff aren’t adequately prepared to provide the assistance they need.
- 56% of passengers with mobility aids and 77% of those with assistance dogs wait over 30 minutes to disembark — affecting both experience and turnaround times.
- Accessibility-related delays can disrupt on-time performance (OTP) and increase operational costs.
- Lack of centralised access information makes it difficult for crew to confidently deliver consistent support across the passenger journey.
- Missed opportunities for loyalty — 79% of Disabled passengers say past experiences influence their decision to fly with an airline again.
- Reputation risk from inconsistent accessibility provisions in an industry increasingly under scrutiny.
- Protect On-Time Performance: Real-time passenger insights enable proactive planning and reduce turnaround delays.
- Enhance Passenger Experience: Deliver tailored support onboard and improve satisfaction for customers requiring assistance.
- Ensure Compliance: Support international accessibility regulations and evolving customer expectations.
- Optimise Resources: Empower crew with clear, accurate information to deliver support where it’s needed most.
- Cultivate Loyalty: Build a brand known for inclusive air travel and foster long-term loyalty by getting accessibility right.
- Protect Reputation: Lead by example in inclusive travel and foster long-term brand loyalty.
How It Works
Step
1
Your customer requests assistance using one of our PA Engagement Technology platforms.
Step
2
Their assistance request is immediately sent to you so you have all the information you need to get everything ready for their arrival.
Step
3
You can view assistance requests in real-time, and allocate them to individual staff members, using the PA Staff Web Dashboard.
Step
4
Your customer is notified both in our PA Engagement Technology platforms and via email once you have confirmed the assistance request.
Step
5
Your frontline staff are notified of assigned assistance requests via the PA Staff Mobile App along with any accessibility requirements.
Why Choose PA Product Suite ?
At Transreport, we empower you to go beyond compliance and transform your accessibility offering.
Here is why our PA Product Suite is the best choice for your airport or airline:
- UNIVERSAL DESIGN
Ensure seamless access from airport to airline and beyond
- CUSTOMER SATISFACTION
Provide a frictionless, user-friendly experience that builds loyalty and increases passenger confidence
- OPERATIONAL EFFICIENCY
Minimise administrative costs and maximise revenue by reducing penalty fines and protecting on-time performance
- REGULATORY COMPLIANCE
Become an industry leader in global accessibility standards and CSR commitments
- DATA & ANALYTICS
Gain rich data insights to enhance digital and physical accessibility
- BRAND IMAGE
Reinforce your commitment to inclusive travel and protect your brand reputation