Transreport for Events and Leisure: Transform Customer Experience
Digital innovation that empowers your sports club, venue or theatre to lead in accessibility.
Provide unforgettable experiences for every customer
Accessibility should never be a barrier to enjoyment — whether it’s a match, a concert, or a night at the theatre. But did you know?
- 30% of Disabled sports fans feel unable to attend sports events due to inaccessibility.
- 54% of Disabled consumers experience barriers when attending live events.
It’s time to change this. With PA for Consumers, sports clubs and stadiums, venues, and theatres can deliver inclusive, streamlined experiences that welcome every customer - and continue raise the bar for what great service looks like.
Are you ready to join a rapidly expanding global network of businesses prioritising inclusion for their customers?
PA for Consumers for Leisure and Events
Empowering sports clubs and stadiums, theatres, and entertainment venues globally to provide seamless, accessible experiences.
PA for Consumers gives leisure and events providers a smarter way to support customers with accessibility needs. By making it simple for visitors to communicate their requirements ahead of time, your venue can plan effectively, enhance service delivery, and create truly inclusive environments that welcome every fan, spectator, and guest.
From accessible seating and step-free routes to quiet spaces and personal assistance, PA for Consumers equips your teams with the insights they need — before the doors open. Reduce stress, improve operational flow, and leave every customer with a positive, lasting impression.
“PA for Consumers offers more than just a technology platform - it provides the opportunity to connect with a global network of customers and businesses, reduce admin, enhance service delivery and drive continuous investment in more inclusive experiences with your business.”Crispin Humm, Transreport Director of Global Customer Success
PA for Consumers: A One-Stop Plug-In For Accessibility Information
PA for Consumers is a sophisticated multimodal plug-in that integrates seamlessly with digital platforms across transport, hospitality, leisure, events, venues, and more - enhancing accessibility, streamlining assistance requests, and improving efficiency.
With a single, centralised profile, customers can communicate their access needs across different services, for a smoother, more inclusive experience. For the events and leisure sector, this means customers' requirements are clearly shared from point of booking to the experience itself and beyond, empowering your teams to provide consistent, high-quality support.
By bridging industries and ensuring real-time, accurate communication, PA for Consumers empowers you to deliver truly seamless, accessible experiences to your visitors.
PA for Consumers For Sports Clubs and Stadiums
- Lack of advance knowledge about supporters’ accessibility requirements, making it difficult to plan appropriate accommodations.
- Difficulties securing financial approval or prioritising accessibility investments because of competing business priorities.
- Match-day disruption and added pressure on staff trying to arrange last-minute support or seating adjustments.
- Risk of human error when manually managing customers’ accessibility information leads to customers becoming frustrated when they need to repeat their access needs.
- Difficulty ensuring accurate and comprehensive accessibility information is shared among stakeholders including clubs, supporters, and visiting teams.
- Fans feeling excluded due to inaccessible seating, poor assistance coordination, or inadequate communication of facilities.
- Lost ticket sales and fan loyalty because Disabled and older supporters don’t feel confident their needs will be met.
- Fans can share their access needs, seating preferences, assistance requirements, and evacuation information ahead of time.
- Easily review data insights into where you should prioritise accessibility investments to meet the needs of your customers.
- Equips your team to prepare accommodations such as accessible seating, step-free routes, quiet spaces, Personal Emergency Evacuation Plans (PEEPs), and more.
- Enhances operational planning, reduces last-minute pressures, and boosts supporter satisfaction and safety.
- Reduces human error from manually sharing accessibility information across teams and streamlines communications so customers only need to share their access needs once.
- Supports you to share accessibility requirements across stakeholders with accuracy and confidence.
- Helps create an inclusive, welcoming stadium experience that fans remember — and return to, season after season.
- Lack of advance knowledge about supporters’ accessibility requirements, making it difficult to plan appropriate accommodations.
- Difficulties securing financial approval or prioritising accessibility investments because of competing business priorities.
- Match-day disruption and added pressure on staff trying to arrange last-minute support or seating adjustments.
- Risk of human error when manually managing customers’ accessibility information leads to customers becoming frustrated when they need to repeat their access needs.
- Difficulty ensuring accurate and comprehensive accessibility information is shared among stakeholders including clubs, supporters, and visiting teams.
- Fans feeling excluded due to inaccessible seating, poor assistance coordination, or inadequate communication of facilities.
- Lost ticket sales and fan loyalty because Disabled and older supporters don’t feel confident their needs will be met.
- Fans can share their access needs, seating preferences, assistance requirements, and evacuation information ahead of time.
- Easily review data insights into where you should prioritise accessibility investments to meet the needs of your customers.
- Equips your team to prepare accommodations such as accessible seating, step-free routes, quiet spaces, Personal Emergency Evacuation Plans (PEEPs), and more.
- Enhances operational planning, reduces last-minute pressures, and boosts supporter satisfaction and safety.
- Reduces human error from manually sharing accessibility information across teams and streamlines communications so customers only need to share their access needs once.
- Supports you to share accessibility requirements across stakeholders with accuracy and confidence.
- Helps create an inclusive, welcoming stadium experience that fans remember — and return to, season after season.
PA for Consumers For Theatres
- Lack of advance knowledge about guests’ access needs makes it difficult to plan appropriate accommodations ahead of performances.
- Last-minute disruptions, with staff scrambling to arrange support or seating adjustments during busy showtimes.
- Audience members feeling excluded due to disrupted operations and unclear communication and organisation of assistance.
- Fewer ticket sales and diminished customer loyalty because attendees with access needs are uncertain their requirements will be accommodated.
- Allows guests to share their access needs, seating preferences, assistance requirements, and emergency evacuation plans well in advance.
- Equips your team with all the information needed to ensure accommodations are in place to deliver outstanding customer support.
- Enhances operational efficiency, reduce last-minute pressures, and improve overall customer experience and safety.
- Supports your theatre to increase ticket sales and unlock the $13 trillion collective spending power of the global Disabled consumer market.
- Helps you build an inclusive theatre experience that ensures guests feel valued, safe, and excited to come back.
- Lack of advance knowledge about guests’ access needs makes it difficult to plan appropriate accommodations ahead of performances.
- Last-minute disruptions, with staff scrambling to arrange support or seating adjustments during busy showtimes.
- Audience members feeling excluded due to disrupted operations and unclear communication and organisation of assistance.
- Fewer ticket sales and diminished customer loyalty because attendees with access needs are uncertain their requirements will be accommodated.
- Allows guests to share their access needs, seating preferences, assistance requirements, and emergency evacuation plans well in advance.
- Equips your team with all the information needed to ensure accommodations are in place to deliver outstanding customer support.
- Enhances operational efficiency, reduce last-minute pressures, and improve overall customer experience and safety.
- Supports your theatre to increase ticket sales and unlock the $13 trillion collective spending power of the global Disabled consumer market.
- Helps you build an inclusive theatre experience that ensures guests feel valued, safe, and excited to come back.
PA for Consumers For Venues
- Difficulty gathering accessible needs information early, leaving little time to prepare and create seamless experiences.
- Increased stress on your team during events as they rush to adjust seating or provide assistance at the last minute.
- Visitors feeling overlooked an lead to dissatisfaction, negative word-of-mouth, and poor reviews
- Lost revenue from underserved visitors who avoid returning due to a lack of confidence in your venue’s ability to meet their accessibility needs.
- Visitors can securely communicate their access needs, seating preferences, and additional requirements ahead of time, giving your team the information they need to plan effectively.
- Streamline operational processes with detailed data, reducing the risk of last-minute surprises and creating smoother event day experiences.
- Improve coordination with real-time notification so your staff can be in the right place at the right time.
- Build a reputation for being an inclusive venue that prioritises every visitor, fostering long-term loyalty and increased attendance.
- Difficulty gathering accessible needs information early, leaving little time to prepare and create seamless experiences.
- Increased stress on your team during events as they rush to adjust seating or provide assistance at the last minute.
- Visitors feeling overlooked an lead to dissatisfaction, negative word-of-mouth, and poor reviews
- Lost revenue from underserved visitors who avoid returning due to a lack of confidence in your venue’s ability to meet their accessibility needs.
- Visitors can securely communicate their access needs, seating preferences, and additional requirements ahead of time, giving your team the information they need to plan effectively.
- Streamline operational processes with detailed data, reducing the risk of last-minute surprises and creating smoother event day experiences.
- Improve coordination with real-time notification so your staff can be in the right place at the right time.
- Build a reputation for being an inclusive venue that prioritises every visitor, fostering long-term loyalty and increased attendance.
How It Works
PA for Consumers is the world’s first global accessibility network for businesses. It allows Disabled and older people to share their accessibility requirements once and have them recognised across every participating venue - reducing repetition and ensuring a consistent, respectful experience.
Designed to integrate seamlessly with your existing website or ticketing platform, PA for Consumers gives you and your visitors a smarter, smoother way to handle accessibility.
Step
1
One-Time Profile
Guests create a profile once, making it easy to communicate their accessibility requirements to your business.
Step
2
Simple Integration
Our lightweight plug-in can be embedded into your website with minimal technical integration.
Step
3
Live Data
You can access real-time information about your guest’s access needs, enabling better planning.
Step
4
Empowered Staff
Streamlined communication helps you optimise resource efficiency so staff can focus on delivering inclusive, personalised experiences.
Why Events and Leisure Businesses Choose PA for Consumers
With PA for Consumers, your business becomes part of a global network committed to improving access for all. At Transreport, we empower you to go beyond compliance and transform your accessibility offering.
Here is why PA for Consumers is the best choice for you:
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- AUTOMATED SYSTEM
Replace time-consuming emails, calls and forms with a centralised automated system for communication
- CUSTOMER SATISFACTION
Deliver a more inclusive customer experience that builds trust, drives loyalty, and encourages repeat visits
- EASY INTEGRATION
Designed to work with existing tech stacks and easily integrates without disrupting operations
- DATA INSIGHTS
Leverage reporting to refine both digital and physical environments to enhance the customer experience
- CONNECT EXPERIENCES
Customers can share their profiles with other venues when travelling for experiences
- OPERATIONAL EFFICIENCY
Streamline event preparation and enable frontline teams to deliver better, faster support