Transreport for Hospitality: Create the Ultimate Guest Experience
Digital technology to transform your accessibility offering and personalise customer experiences.
Make every guest feel genuinely welcome.
Accessibility shouldn’t be a barrier to a great stay or a memorable meal. Yet, 96% of Disabled people have experienced issues with accessible accommodations while travelling.
With PA for Consumers, hotels and restaurants can address this challenge - streamlining communication with customers, empowering staff, and providing truly inclusive guest experiences that leave no one behind - and no detail overlooked.
72% of Disabled people say they’ll return to venues that show they care about accessibility. From check-ins and stays, to drinks and dining, accessibility plays a vital role in every touchpoint of the hospitality experience.
Are you ready to deliver smarter service and unforgettable guest experiences for everyone, every time?
PA for Consumers in Hospitality
Empowering hotels, restaurants, and venues to deliver accessible, inclusive experiences with ease.
PA for Consumers enables hospitality providers to welcome every guest with confidence. Our technology simplifies how your customers share their access needs - join a growing global network of businesses committed to improving accessibility, and deliver personalised service that keeps guests coming back.
Whether it’s a quiet room, step-free access, or allergy-conscious service, PA for Consumers makes it easy for your guests to share their needs in advance and helps your team plan and respond with confidence. This means fewer awkward moments, better preparation, and more guests feeling valued and understood.
“PA for Consumers empowers hospitality providers to deliver inclusive, intuitive service without added complexity. It’s about creating an experience for your customers where everyone feels valued, supported, and welcomed - from the moment they book to the moment they leave.”– Crispin Humm, Transreport Director of Global Customer Success
PA for Consumers: A One-Stop Plug-In For Accessibility Information
PA for Consumers is a sophisticated multimodal plug-in that integrates seamlessly with digital platforms across transport, hospitality, venues, and more - enhancing accessibility, streamlining assistance requests, and improving efficiency.
With a single, centralised profile, customers can communicate their access needs across different services, for a smoother, more inclusive experience. For businesses in the hospitality industry, this empowers your teams to provide consistent, high-quality support.
By bridging industries and ensuring real-time, accurate communication, PA for Consumers supports your hospitality business to deliver seamless, accessible experiences to all.
PA for Consumers in Hotels
- Limited visibility of guests’ accessibility requirements before arrival, leading to missed preparation opportunities.
- Operational disruption and staff managing room adjustments and assistance needs at short notice.
- Loss of booking and repeat custom as guests feel unwelcome due to inaccessible rooms, missing accommodations, or unclear support for their needs.
- Longer check-in times and frustrated guests who have to repeat their accessibility needs or fill out extra paperwork.
- Allows guests to share their access needs at point of booking so you have all the information you need to provide outstanding support from check-in, to stay, and beyond.
- Empowers your team to prepare accessible rooms, appropriate facilities, quiet spaces, Personal Emergency Evacuation Plans (PEEPs), and more. Gather important safety information in advance of check-in so you can uphold the highest standards of guest safety and support.
- Improve operational planning, streamline service delivery, and boost guest satisfaction - remove friction with clear visibility into guest requirements.
- Create a welcoming, accessible hotel environment that guests remember - and choose again - delivering a stay that makes every guest feel respected and valued.
- Limited visibility of guests’ accessibility requirements before arrival, leading to missed preparation opportunities.
- Operational disruption and staff managing room adjustments and assistance needs at short notice.
- Loss of booking and repeat custom as guests feel unwelcome due to inaccessible rooms, missing accommodations, or unclear support for their needs.
- Longer check-in times and frustrated guests who have to repeat their accessibility needs or fill out extra paperwork.
- Allows guests to share their access needs at point of booking so you have all the information you need to provide outstanding support from check-in, to stay, and beyond.
- Empowers your team to prepare accessible rooms, appropriate facilities, quiet spaces, Personal Emergency Evacuation Plans (PEEPs), and more. Gather important safety information in advance of check-in so you can uphold the highest standards of guest safety and support.
- Improve operational planning, streamline service delivery, and boost guest satisfaction - remove friction with clear visibility into guest requirements.
- Create a welcoming, accessible hotel environment that guests remember - and choose again - delivering a stay that makes every guest feel respected and valued.
PA for Consumers in Restaurants
- Staff unaware of key requirements until guests arrive.
- Operational chaos trying to handle assistance requests without prior notification.
- Diners feeling unwelcome due to inaccessible seating or lack of dietary information and accommodation.
- Loss of bookings and business because customers don’t trust the dining experience will meet their needs.
- Allow diners to share their accessibility needs, dietary requirements, and allergen information ahead of time - ensuring a more efficient and comfortable experience.
- Enable your team to prepare for step-free access, appropriate seating, quieter seating areas, and allergy-conscious menus, creating a safer, more welcoming environment.
- Streamline reservation planning and service delivery, allowing your staff to provide a more personalised and inclusive dining experience for all guests.
- Reduce inaccessibility risks and enhance guest satisfaction, increasing loyalty and encouraging positive word of mouth that keeps guests returning.
- Staff unaware of key requirements until guests arrive.
- Operational chaos trying to handle assistance requests without prior notification.
- Diners feeling unwelcome due to inaccessible seating or lack of dietary information and accommodation.
- Loss of bookings and business because customers don’t trust the dining experience will meet their needs.
- Allow diners to share their accessibility needs, dietary requirements, and allergen information ahead of time - ensuring a more efficient and comfortable experience.
- Enable your team to prepare for step-free access, appropriate seating, quieter seating areas, and allergy-conscious menus, creating a safer, more welcoming environment.
- Streamline reservation planning and service delivery, allowing your staff to provide a more personalised and inclusive dining experience for all guests.
- Reduce inaccessibility risks and enhance guest satisfaction, increasing loyalty and encouraging positive word of mouth that keeps guests returning.
How It Works
Step
1
One-Time Profile
Guests can create a profile once, making it easy to communicate their accessibility requirements to your business.
Step
2
Simple Integration
Our lightweight plug-in can be embedded into your website with minimal technical integration.
Step
3
Live Data
You can access real-time information about your guest’s access needs, enabling better planning.
Step
4
Empowered Staff
Streamlined communication helps you optimise resource efficiency so staff can focus on delivering inclusive, personalised experiences.
Why Leading Hospitality Providers Choose PA for Consumers
When you choose PA for Consumers, you join a global network of organisations championing accessibility and inclusive service.
At Transreport, we help you go beyond checkboxes and compliance - to create impactful experiences that drive guest loyalty and enhance your brand reputation.
Here is why PA for Consumers is the best choice for your hotel or restaurant:
Guests communicate their needs once and can share them across multiple, streamlining the customer experience Deliver personalised, accessible service that makes guests feel truly welcome and increases loyalty Designed to plug into your existing platforms with minimal technical effort and maximum operational value Leverage reporting to understand trends, inform training, and invest in meaningful improvements Strengthen your position as an accessibility leader committed to inclusive hospitality Your team receives clear, actionable information in advance - reducing errors and improving preparation Let’s talk about how PA for Consumers can transform the guest experience at your hotel, restaurant, or venue.
Ready to redefine inclusive hospitality?