Transreport for Rail: Innovative Data-Driven Solutions
Digital technology to enhance operational efficiency throughout your rail network.
Make rail travel accessible for all with our PA product suite.
Did you know? Our technology supported the implementation of the reduction of pre-booking time for assistance requests in rail from 24 hours to just 2 hours across Great Britain - through efficient digitisation and streamlining of processes across the rail industry, benefiting both staff and passengers.
Join a global network of transport providers and businesses creating more inclusive experiences for their customers. Our PA product suite streamlines your accessibility processes, ensuring passengers with diverse access needs receive the support they require for a smoother journey.
PA for Rail
Empowering rail networks globally to provide seamless, accessible travel.
“Our PA technology has already facilitated 7 million+ assistances for over 1 million customers. Our solutions empower your rail network to join a movement that is connecting the world, unlocking access to travel and experiences for everyone, everywhere.”
PA Engagement Technology
PA Access Link: A One-Stop Plug-In For Accessibility Information
PA App and PA Web
PA Operational Technology: A Holistic Ecosystem
PA Staff Web Dashboard & Mobile App
Unlocking the Full Potential of Rail Accessibility
- Lack of advance knowledge about passengers’ accessibility needs, making it harder for teams plan and deliver timely, personalised support.
- Challenges supporting passengers who Turn Up And Go due to disjointed communication, leading to increased workload and inefficiencies.
- On-the-day disruption as staff scramble to arrange assistance or respond to unexpected access needs.
- Human error from manually handling access information, leading to frustration among customers having to repeat their access needs for each journey leg.
- Poor communication between stations, on-board teams, and third-party providers impacting the consistency of support.
- Inaccessible infrastructure, unclear information, and inconsistent or missed assistance can leave passengers feeling excluded. These issues also increase the risk of non-compliance and reputational damage for operators.
- Reduced passenger confidence, satisfaction, and retention due to previous poor accessibility experiences.
- Passengers can share their access needs and assistance preferences ahead of travel via a single, secure profile so your team can make advance preparations.
- Our technology supports Turn Up And Go. By creating a guest profile for passengers who prefer to Turn Up And Go, or viewing an existing profile, you can seamlessly share this between departure and arrival stations, ensuring outstanding support for passengers who prefer not to pre-request assistance.
- Streamline operational efficiency and identify trends and gaps through real-time data to inform accessibility investment across your network.
- Equip your teams to prepare support like boarding ramps, step-free routes, quiet spaces, and more.
- Reduce last-minute stress and deliver smoother journeys through improved operational planning and digitalisation of processes.
- Remove the need for passengers to repeat their accessibility requirements — information flows seamlessly between systems and teams.
- Strengthen communication between stations, train staff, and third-party providers to ensure connected support.
- Create rail experiences that makes every passenger feel considered, safe, and supported, generating positive word of mouth and protecting brand reputation.
- Lack of advance knowledge about passengers’ accessibility needs, making it harder for teams plan and deliver timely, personalised support.
- Challenges supporting passengers who Turn Up And Go due to disjointed communication, leading to increased workload and inefficiencies.
- On-the-day disruption as staff scramble to arrange assistance or respond to unexpected access needs.
- Human error from manually handling access information, leading to frustration among customers having to repeat their access needs for each journey leg.
- Poor communication between stations, on-board teams, and third-party providers impacting the consistency of support.
- Inaccessible infrastructure, unclear information, and inconsistent or missed assistance can leave passengers feeling excluded. These issues also increase the risk of non-compliance and reputational damage for operators.
- Reduced passenger confidence, satisfaction, and retention due to previous poor accessibility experiences.
- Passengers can share their access needs and assistance preferences ahead of travel via a single, secure profile so your team can make advance preparations.
- Our technology supports Turn Up And Go. By creating a guest profile for passengers who prefer to Turn Up And Go, or viewing an existing profile, you can seamlessly share this between departure and arrival stations, ensuring outstanding support for passengers who prefer not to pre-request assistance.
- Streamline operational efficiency and identify trends and gaps through real-time data to inform accessibility investment across your network.
- Equip your teams to prepare support like boarding ramps, step-free routes, quiet spaces, and more.
- Reduce last-minute stress and deliver smoother journeys through improved operational planning and digitalisation of processes.
- Remove the need for passengers to repeat their accessibility requirements — information flows seamlessly between systems and teams.
- Strengthen communication between stations, train staff, and third-party providers to ensure connected support.
- Create rail experiences that makes every passenger feel considered, safe, and supported, generating positive word of mouth and protecting brand reputation.
PA Resource Management System
Are you struggling with resource management at busy stations?
- Difficulty assigning the right staff to the right assistance tasks across changing shifts and schedules.
- Last-minute staff changes causing confusion and missed or delayed assistance request fulfilment.
- Limited visibility over team availability, leading to inefficiencies in task allocation and response times.
- Inconsistent service delivery due to poor oversight and lack of coordination between frontline teams.
- Operational strain during peak hours, reducing passenger confidence in receiving timely support.
The PA Resource Management System helps you stay on track — even under pressure
- Build and manage custom daily schedules, ensuring your teams are always where they’re needed most.
- Assign assistance requests directly to specific shifts, safeguarding service delivery even when rotas change.
- Gain real-time oversight of staff availability and shift coverage with intuitive dashboards.
- Streamline communication between managers and staff, reducing handover errors and task duplication.
- Maintain the highest standard of assistance service, even during the busiest operational periods.
How It Works
Step
1
Your customers request assistance using one of our PA Engagement Technology platforms.
Step
2
Their assistance request is immediately sent to you so you have all the information you need to get everything ready for their arrival.
Step
3
You can view assistance requests in real-time, and allocate them to individual staff members, using the PA Staff Web Dashboard.
Step
4
Your customer is notified both in our PA Engagement Technology platforms and via email once you have confirmed the assistance request.
Step
5
Your frontline staff are notified of assigned assistance requests via the PA Staff Mobile App along with any accessibility requirements.
Why Choose Our PA Product Suite?
At Transreport, we empower you to go beyond compliance and transform your accessibility offering.
Here is why our PA Product Suite is the best choice for your rail network:
- UNIVERSAL DESIGN
Ensure seamless access across multiple journey legs
- CUSTOMER SATISFACTION
Provide a frictionless, user-friendly experience that builds loyalty and increases passenger confidence
- OPERATIONAL EFFICIENCY
Reduce administrative costs and optimise resource allocation
- REGULATORY COMPLIANCE
Become an industry leader in global accessibility standards and CSR commitments
- DATA & ANALYTICS
Gain rich data insights to enhance digital and physical accessibility
- BRAND IMAGE
Reinforce your commitment to inclusive travel and protect your brand reputation
Service Quality Regime
Our Service Quality Regime System (SQR) is a comprehensive digital solution, built for train operating companies, that supports you to effectively monitor and manage faults across stations and trains.
With its ability to track reported faults in real-time, our system ensures that staff are notified promptly of any identified issues, in turn enabling quick fault resolution and reduced downtime.
Additional systems in the SQR ecosystem include our Cleaning Management App. This is a solution to manage the cleaning and maintenance processes easily and effectively at train stations.
We also offer Planned General Inspections, an internal auditing tool that can be used to undertake and log inspections at relevant locations - ensuring the highest standards of safety are maintained.
Improved Customer Satisfaction
East Midlands Railway saw an increase in customer satisfaction at their stations following their adoption of our technology.
Increased Rectifications & SQR Scores
West Midlands Trains saw a 30% increase in rectifications and a 25% increase in SQR scores by using our technology.
Net Promoter Score Increase
East Midlands Railway experienced a 34 point increase in their Net Promoter Score as a result of adopting our technology.