See how Euston station boosted both customer satisfaction and employee efficiency using our Passenger Assistance technology.
PA Operational Technology
Optimise Your Service Provision
Passenger Assistance
PA Operational Technology
A sophisticated toolkit that integrates with our PA Engagement Technology, supporting accessible experiences with your business from start to finish.
PA Operational Technology consists of two key systems - a centralised web dashboard for staff that includes industry-standard reporting and data analytics functionalities, and an intuitive staff mobile app.
Our technology is connecting businesses to customers - join a growing global network of organisations committed to breaking down barriers for Disabled and older people, and anyone with an access need. With PA Operational Technology, businesses across travel, transport, hospitality, leisure and events can cultivate a more accessible and customer-centric future.
Working alongside the PA Staff Mobile App, the Web Dashboard is a sophisticated management dashboard that provides a holistic overview of the day-to-day operations for businesses.
Intended for use by managers and senior staff, the dashboard is an all-in-one system, facilitating real-time insights and seamless communication between managers and frontline staff.
The platform enables staff to confirm and assign assistance requests, and leverage sophisticated reporting functionalities to optimise operational efficiency and maximise returns.
PA Staff Mobile App has been designed specifically for frontline staff, offering complete oversight on all assistance requests and bookings.
The app enables users to see which assistance tasks have been assigned to them, any outstanding assistance requests, and offers extensive detail about the specific access need requirements of each customer needing assistance.
This streamlines communication between teams, empowering your business to deliver exceptional service to customers, with confidence, every time.
Working alongside the PA Staff Mobile App, the Web Dashboard is a sophisticated management dashboard that provides a holistic overview of the day-to-day operations for businesses.
Intended for use by managers and senior staff, the dashboard is an all-in-one system, facilitating real-time insights and seamless communication between managers and frontline staff.
The platform enables staff to confirm and assign assistance requests, and leverage sophisticated reporting functionalities to optimise operational efficiency and maximise returns.
PA Staff Mobile App has been designed specifically for frontline staff, offering complete oversight on all assistance requests and bookings.
The app enables users to see which assistance tasks have been assigned to them, any outstanding assistance requests, and offers extensive detail about the specific access need requirements of each customer needing assistance.
This streamlines communication between teams, empowering your business to deliver exceptional service to customers, with confidence, every time.
How It Works
Step
1
Your customer requests assistance using one of our PA Engagement Technology platforms.
Step
2
Their assistance request is immediately sent to you so you have all the information you need to get everything ready for their arrival.
Step
3
You can view assistance requests in real-time, and allocate them to individual staff members, using the PA Staff Web Dashboard.
Step
4
Your customer is notified both in our PA Engagement Technology platforms and via email once you have confirmed the assistance request.
Step
5
Your frontline staff are notified of assigned assistance requests via the PA Staff Mobile App along with any accessibility requirements.
What our customers say
"Before the introduction of the PA solution, it was difficult to keep track of assistances. Now, we can allocate staff to a passenger for assistance via the App, which then provides an audit trail of who's been tasked with what. This has significantly improved our accountability and enabled us to monitor our progress."
Reporting and Data Analytics
Make informed decisions with our industry-standard reporting. You can generate comprehensive reports from our PA Staff Web Dashboard based on your operational data, supporting you to:
- Monitor performance and maximise efficiency.
- Track accessibility trends and identify areas for improvement
- Meet industry standards and regulations.
- Gain a complete view of your customers’ access needs and your service delivery.
- Empower your teams to streamline processes and deliver better experiences across every touchpoint.
Ensure compliance, elevate the customer experience, and enhance your brand reputation - our reports give you the clarity, transparency, and confidence to act.
Data Analytics
Go beyond the numbers with actionable, data insights. Our analytics tools help you identify emerging trends, understand shifting customer needs, and inform strategic planning - so you can make data-driven decisions that enhance physical and digital environments.
When paired with insights from PA Access Link, one of our Engagement Technology platforms, this intelligence enables long-term improvements and empowers your organisation to deliver more inclusive, customer-centred services.
Our Case Studies
Our Product Suite
Our PA Operational Technology is complimented by our PA Engagement Technology which simplifies and streamlines requesting assistance for your customers.
By creating a single profile, users can communicate their access needs once to businesses seamlessly and without the need for repetition. In a few simple steps, users can request assistance for journeys, experiences, events and more.
Whether it’s for a train journey, a hotel stay, or to watch a football match, the appropriate staff members will receive this assistance request. Upon confirmation of the assistance, users are notified via email.
All our technology has been designed to work together, allowing businesses to choose individual products based on their needs or leverage the full suite as a powerful integrated ecosystem.
Learn more about our PA Engagement Technology.