See how Euston station boosted both customer satisfaction and employee efficiency using our Passenger Assistance technology.
Passenger Assistance
Technology to simplify assisted travel
Passenger Assistance
For Business
Passenger Assistance for Business is a technology solution comprised of two key systems – a Web platform and dashboard, and a frontline Staff app. The dashboard enables real-time insights and oversight of all ongoing assistance requests and their statuses, while the staff app gives frontline workers quick access to the information they need to effectively provide assistance.
This solution enables travel hubs and its staff to cultivate a more accessible, cost-effective and customer-centric future.
Transreport
At Transreport, we are committed to making travel accessible. Working in close collaboration with a dedicated accessibility panel, we are able to gain invaluable insights and understanding into the barriers and challenges faced while travelling.
Through regular dialogue with members of the panel, we actively listen to the needs and feedback of those with lived experience. These forums directly inform our product development, and we incorporate the panel’s insights into our solutions.
Web Platform
Working alongside the Passenger Assistance Staff App, the Web Platform is a management dashboard that provides a holistic overview of the day-to-day operations at travel hubs.
Intended for use by managers and other senior staff, the dashboard is an all-in-one system, facilitating real-time insights and seamless communication between managers and frontline staff. The platform enables staff to book, confirm and assign assistance requests, and has sophisticated reporting functionalities.
Staff App
The Passenger Assistance Staff App has been designed specifically for frontline staff, offering complete oversight on all assistance requests and bookings. The app enables users to see which assistance tasks have been assigned to them, any outstanding assistance requests, and offers extensive detail about the specific access need requirements of each passenger needing assistance.
Passenger App
Passenger Assistance is an accessibility assistance booking platform for UK travel and public transport. Accessible via both a user-friendly website and a convenient mobile app, the Passenger Assistance technology allows users to effortlessly arrange assistance for upcoming journeys.
Passengers can set up personalised profiles, and easily manage their assistance requests in the platform. Real-time updates on the status of requested assistance bookings ensure that passengers remain informed about station accessibility throughout their entire journey. Passenger Assistance puts control firmly in the hands of the passengers, delivering a more inclusive and seamless travel experience for all.
At Transreport, we are committed to making travel accessible. Working in close collaboration with a dedicated accessibility panel, we are able to gain invaluable insights and understanding into the barriers and challenges faced while travelling.
Through regular dialogue with members of the panel, we actively listen to the needs and feedback of those with lived experience. These forums directly inform our product development, and we incorporate the panel’s insights into our solutions.
Working alongside the Passenger Assistance Staff App, the Web Platform is a management dashboard that provides a holistic overview of the day-to-day operations at travel hubs.
Intended for use by managers and other senior staff, the dashboard is an all-in-one system, facilitating real-time insights and seamless communication between managers and frontline staff. The platform enables staff to book, confirm and assign assistance requests, and has sophisticated reporting functionalities.
The Passenger Assistance Staff App has been designed specifically for frontline staff, offering complete oversight on all assistance requests and bookings. The app enables users to see which assistance tasks have been assigned to them, any outstanding assistance requests, and offers extensive detail about the specific access need requirements of each passenger needing assistance.
Passenger Assistance is an accessibility assistance booking platform for UK travel and public transport. Accessible via both a user-friendly website and a convenient mobile app, the Passenger Assistance technology allows users to effortlessly arrange assistance for upcoming journeys.
Passengers can set up personalised profiles, and easily manage their assistance requests in the platform. Real-time updates on the status of requested assistance bookings ensure that passengers remain informed about station accessibility throughout their entire journey. Passenger Assistance puts control firmly in the hands of the passengers, delivering a more inclusive and seamless travel experience for all.
How It Works
Step
1
A passenger uses our Passenger Assistance technology, through either our app or website, to request accessibility assistance.
Step
2
The request is sent immediately to the Passenger Assistance Staff Web Platform.
Step
3
The assistance request is confirmed and assigned to a staff member – or shift – via the Passenger Assistance Web Platform.
Step
4
The passenger is notified both in app and via email of the assistance request being accepted.
Step
5
The assigned staff members are notified via the Staff App of the assistance request along with any access need requirements.
Passenger Assistance Resource Management System
Enhancing efficiency at high-traffic stations and travel hubs
The Passenger Assistance Resource Management System is a powerful suite of companion features designed to enhance the capabilities of our Passenger Assistance technology.
By introducing a range of advanced functionalities, the system enables managers to optimise their processes and boost efficiency in handling assistance requests.
Managers gain greater control as they can establish daily schedules comprising one or more shift. Staff members are then assigned to these shifts, allowing for efficient allocation of resources.
- Custom Dashboards
- Enhanced Team Management
- Daily Schedules
- Shift Timelines
An advantage of the Resource Management System is its ability to assign assistance requests to specific shifts. This unique feature ensures that even in cases of last-minute staff changes, booked assistance requests remain unaffected.
This flexibility helps maintain a level of service for passengers requiring assistance and reduces disruptions. By safeguarding against staffing fluctuations, the system empowers staff to deliver consistent, high-quality assistance services, even during peak operational periods.
What our customers say
"Before the introduction of the Passenger Assistance solution, it was difficult to keep track of assistances. Now, we can allocate staff to a passenger for assistance via the App, which then provides an audit trail of who's been tasked with what. This has significantly improved our accountability and enabled us to monitor our progress."
Our Case Studies
What is Passenger Assistance?
For Passengers
We have created an app and website for passengers that simplifies and streamlines requesting assistance.
In a few simple steps, passengers can request assistance for pre-booked journeys in advance, as well as letting staff know their exact access need requirements. Staff members will then receive this request, and upon confirmation of the assistance booking, passengers are notified both in app and via email.