A page-spanning banner featuring a commercial passenger aeroplane on the left, and a commercial passenger train on the right.

Passenger Assistance

Technology to simplify assisted travel

A page-spanning banner featuring a commercial passenger aeroplane on the left, and a commercial passenger train on the right.
A white and yellow commercial passenger train in motion on train tracks. A stationary commercial passenger aeroplane standing on a runaway, with an airport terminal in the background against a sunset.
Passenger Assistance

For Business

Passenger Assistance for Business is a sophisticated solution comprised of two key systems – a robust Web platform and intuitive Staff app. By optimising accessibility assistance procedures, Passenger Assistance effectively streamlines processes, improves data accuracy and visibility, and increased customer satisfaction.

This solution enables travel hubs and its staff to cultivate a more accessible, cost-effective and customer-centric future.

At Transreport, we are committed to making travel accessible. Working in close collaboration with a dedicated accessibility panel, we are able to gain invaluable insights and understanding into the barriers and challenges faced while travelling.

Through regular dialogue with members of the panel, we actively listen to the needs and feedback of those with lived experience. These forums directly inform our product development, and we incorporate the panel’s insights into our solutions.

    Web Platform

    Working alongside the Passenger Assistance Staff App, the Web Platform is a management dashboard that provides a holistic overview of the day-to-day operations at travel hubs.

    Intended for use by managers and other senior staff, the dashboard is an all-in-one system, facilitating real-time insights and seamless communication between managers and frontline staff. The platform enables staff to book, confirm and assign assistance requests, and has sophisticated reporting functionalities.

      A laptop computer showing the Passenger Assistance Staff Web Platform login page.

      Staff App

      The Passenger Assistance Staff App has been designed specifically for frontline staff, offering complete oversight on all assistance requests and bookings. The app enables users to see which assistance tasks have been assigned to them, any outstanding assistance requests, and offers extensive detail about the specific access need requirements of each passenger needing assistance.

        A mobile phone showing the Passenger Assistance Staff App login page.

        Passenger App

        Passenger Assistance is an accessibility assistance booking platform for UK travel and public transport. Accessible via both a user-friendly website and a convenient mobile app, the Passenger Assistance technology allows users to effortlessly arrange assistance for upcoming journeys.

        Passengers can set up personalised profiles, and easily manage their assistance requests in the platform. Real-time updates on the status of requested assistance bookings ensure that passengers remain informed about station accessibility throughout their entire journey. Passenger Assistance puts control firmly in the hands of the passengers, delivering a more inclusive and seamless travel experience for all.

          Two mobile phones side by side showing the booking screen and outbound journey screen for the Passenger Assistance passenger-facing app.

          At Transreport, we are committed to making travel accessible. Working in close collaboration with a dedicated accessibility panel, we are able to gain invaluable insights and understanding into the barriers and challenges faced while travelling.

          Through regular dialogue with members of the panel, we actively listen to the needs and feedback of those with lived experience. These forums directly inform our product development, and we incorporate the panel’s insights into our solutions.

            A laptop computer showing the Passenger Assistance Staff Web Platform login page.

            Working alongside the Passenger Assistance Staff App, the Web Platform is a management dashboard that provides a holistic overview of the day-to-day operations at travel hubs.

            Intended for use by managers and other senior staff, the dashboard is an all-in-one system, facilitating real-time insights and seamless communication between managers and frontline staff. The platform enables staff to book, confirm and assign assistance requests, and has sophisticated reporting functionalities.

              A mobile phone showing the Passenger Assistance Staff App login page.

              The Passenger Assistance Staff App has been designed specifically for frontline staff, offering complete oversight on all assistance requests and bookings. The app enables users to see which assistance tasks have been assigned to them, any outstanding assistance requests, and offers extensive detail about the specific access need requirements of each passenger needing assistance.

                Two mobile phones side by side showing the booking screen and outbound journey screen for the Passenger Assistance passenger-facing app.

                Passenger Assistance is an accessibility assistance booking platform for UK travel and public transport. Accessible via both a user-friendly website and a convenient mobile app, the Passenger Assistance technology allows users to effortlessly arrange assistance for upcoming journeys.

                Passengers can set up personalised profiles, and easily manage their assistance requests in the platform. Real-time updates on the status of requested assistance bookings ensure that passengers remain informed about station accessibility throughout their entire journey. Passenger Assistance puts control firmly in the hands of the passengers, delivering a more inclusive and seamless travel experience for all.

                  How It Works

                  Step

                  1

                  A passenger uses our Passenger Assistance technology, through either our app or website, to request accessibility assistance.

                  Step

                  2

                  The request is sent immediately to the Passenger Assistance Staff Web Platform.

                  Step

                  3

                  The assistance request is confirmed and assigned to a staff member – or shift – via the Passenger Assistance Web Platform.

                  Step

                  4

                  The passenger is notified both in app and via email of the assistance request being accepted.

                  Step

                  5

                  The assigned staff members are notified via the Staff App of the assistance request along with any access need requirements.

                  Apple Display A desktop computer screen showing a shift scheduling interface, with shifts slots segmented by time and day.
                  Passenger Assistance Resource Management System

                  Enhancing efficiency at high-traffic stations and travel hubs

                  The Passenger Assistance Resource Management System is a powerful suite of companion features designed to enhance the capabilities of our Passenger Assistance technology.

                  By introducing a range of advanced functionalities, the system enables managers to optimise their processes and boost efficiency in handling assistance requests.

                  Managers gain greater control as they can establish daily schedules comprising one or more shift. Staff members are then assigned to these shifts, allowing for efficient allocation of resources.

                  • Custom Dashboards
                  • Enhanced Team Management
                  • Daily Schedules
                  • Shift Timelines
                  A railway track leading into a city skyline, overlayed with a graphic of an inter-connected matrix of people icons.

                  An advantage of the Resource Management System is its ability to assign assistance requests to specific shifts. This unique feature ensures that even in cases of last-minute staff changes, booked assistance requests remain unaffected.

                  This flexibility helps maintain a level of service for passengers requiring assistance and reduces disruptions. By safeguarding against staffing fluctuations, the system empowers staff to deliver consistent, high-quality assistance services, even during peak operational periods.

                  What our customers say

                  Our Case Studies

                  A video thumbnail featuring a mobile phone with the Passenger Assistance passenger app journey booking screen. Passenger Assistance Website
                  What is Passenger Assistance?

                  For Passengers

                  We have created an app and website for passengers that simplifies and streamlines requesting assistance.

                  In a few simple steps, passengers can request assistance for pre-booked journeys in advance, as well as letting staff know their exact access need requirements. Staff members will then receive this request, and upon confirmation of the assistance booking, passengers are notified both in app and via email.

                  Contact Us

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