Passenger Assistance
Streamline Processes, Improve Accuracy & Visibility, Increase Customer Satisfaction
Contact usStreamline Processes
Our Passenger Assistance technology was created with the goal of transforming the way assistance is managed and executed by train stations and other travel hubs. Together, the Staff Web Platform and Staff Mobile App facilitate an optimised approach to accessibility procedures, resulting in a streamlined process for passengers in need of assistance.
The web platform features a sophisticated dashboard that offers a detailed overview of all pending and confirmed assistance requests and allows easy assignment of staff members to these tasks. The mobile app facilitates real-time communication and updates between senior and frontline staff, ensuring that assistance is both timely and appropriate.
Improve Accuracy & Visibility
Many stations and airports use inefficient and compartmentalised systems to track and manage assistance requests at their locations. This means that there is often a lack of direct communication between staff members as to the status of ongoing and future assistance requests, which can result in delayed, ineffective or inappropriate assistance being provided to passengers. Additionally, with data being spread across several unconnected systems, there is a significant risk of data inaccuracy in reporting.
Our Passenger Assistance technology solves this problem by providing staff with a centralised dashboard offering a 360 view of the day-to-day operations across train stations and travel hubs, including detailed overviews of assistance requests, specific access need requirements, journey details and real-time updates. The dashboard also facilitates quick and easy assigning of staff to assistance requests. From a reporting perspective, our solution features advanced, granular analytics and reports that offer deep insight into organisational performance and efficiency.
Increase Customer Satisfaction
Improving customer satisfaction is at the core of our Passenger Assistance technology. Through its many advanced functionalities and features, our solution not only enhances the efficiency of assistance procedures but also fosters a customer-centric approach in its design. Through readily available insights into passengers’ access need requirements, the staff app enables frontline personnel to engage with and assist passengers more effectively and appropriately. Passengers experience smoother, tailored assistance, leading to higher satisfaction and a stronger brand reputation.
Streamline Processes
Our Passenger Assistance technology was created with the goal of transforming the way assistance is managed and executed by train stations and other travel hubs. Together, the Staff Web Platform and Staff Mobile App facilitate an optimised approach to accessibility procedures, resulting in a streamlined process for passengers in need of assistance.
The web platform features a sophisticated dashboard that offers a detailed overview of all pending and confirmed assistance requests and allows easy assignment of staff members to these tasks. The mobile app facilitates real-time communication and updates between senior and frontline staff, ensuring that assistance is both timely and appropriate.
Improve Accuracy & Visibility
Many stations and airports use inefficient and compartmentalised systems to track and manage assistance requests at their locations. This means that there is often a lack of direct communication between staff members as to the status of ongoing and future assistance requests, which can result in delayed, ineffective or inappropriate assistance being provided to passengers. Additionally, with data being spread across several unconnected systems, there is a significant risk of data inaccuracy in reporting.
Our Passenger Assistance technology solves this problem by providing staff with a centralised dashboard offering a 360 view of the day-to-day operations across train stations and travel hubs, including detailed overviews of assistance requests, specific access need requirements, journey details and real-time updates. The dashboard also facilitates quick and easy assigning of staff to assistance requests. From a reporting perspective, our solution features advanced, granular analytics and reports that offer deep insight into organisational performance and efficiency.
Increase Customer Satisfaction
Improving customer satisfaction is at the core of our Passenger Assistance technology. Through its many advanced functionalities and features, our solution not only enhances the efficiency of assistance procedures but also fosters a customer-centric approach in its design. Through readily available insights into passengers’ access need requirements, the staff app enables frontline personnel to engage with and assist passengers more effectively and appropriately. Passengers experience smoother, tailored assistance, leading to higher satisfaction and a stronger brand reputation.