Service Quality Regime
Reduce costs and rectification fines, leverage real-time data insights for more accurate reporting, and improve overall customer experience
Contact usReduce Costs
Our SQR system presents a solution to the pressing challenge of reducing costs and avoiding rectification fines for train operating companies. With its inherent fault-tracking and reporting capabilities, the system ensures faults are promptly identified and addressed. The system accelerates fault resolution, by automatically notifying relevant staff members about reported faults – and with its incorporation of deadlines for rectification, it enables companies to adhere to strict timelines and mitigate the risk of penalties.
Real-time Reporting
The SQR system’s real-time reporting functionality aims to simplify and improve the fault management process of train operating companies.By digitising and centralising internal data, organisations gain insight into the efficacy of processes and procedures.
With its ability to track and monitor reported faults in real-time, the system offers unparalleled visibility for staff into emerging issues at their stations, and can provide data-driven insights on how to improve all aspects of operations at various locations.This reporting not only enhances operational efficiency, but also cultivates a more responsive and agile approach to fault resolution.
Improve Customer Experience
Elevating the customer experience is at the heart of the SQR systems design. By enabling train operating companies to swiftly manage and resolve faults, the system contributes directly to improved customer satisfaction.
The system’s automated fault notification process ensures that staff are informed promptly, leading to faster fault rectification and reduced service interruptions – and passengers benefit from a smoother journey as a result. Furthermore, the SQR system’s commitment to maintaining high standards of safety and reliability enhances passenger confidence in train operating companies.
Reduce Costs
Our SQR system presents a solution to the pressing challenge of reducing costs and avoiding rectification fines for train operating companies. With its inherent fault-tracking and reporting capabilities, the system ensures faults are promptly identified and addressed. The system accelerates fault resolution, by automatically notifying relevant staff members about reported faults – and with its incorporation of deadlines for rectification, it enables companies to adhere to strict timelines and mitigate the risk of penalties.
Real-time Reporting
The SQR system’s real-time reporting functionality aims to simplify and improve the fault management process of train operating companies.By digitising and centralising internal data, organisations gain insight into the efficacy of processes and procedures.
With its ability to track and monitor reported faults in real-time, the system offers unparalleled visibility for staff into emerging issues at their stations, and can provide data-driven insights on how to improve all aspects of operations at various locations.This reporting not only enhances operational efficiency, but also cultivates a more responsive and agile approach to fault resolution.
Improve Customer Experience
Elevating the customer experience is at the heart of the SQR systems design. By enabling train operating companies to swiftly manage and resolve faults, the system contributes directly to improved customer satisfaction.
The system’s automated fault notification process ensures that staff are informed promptly, leading to faster fault rectification and reduced service interruptions – and passengers benefit from a smoother journey as a result. Furthermore, the SQR system’s commitment to maintaining high standards of safety and reliability enhances passenger confidence in train operating companies.