Our SQR System
Boosting SQR scores, streamlining processes and improving customer experience.
In 2018 when the Service Quality Regime (SQR) was introduced by the Department for Transport to improve customer service, many train operators struggled to comply with the requirements. Linking together all of the necessary data and tackling faults quickly became a real challenge. Transreport’s custom-built SQR system addresses these issues and allows for bespoke real-time reporting aligned with DfT requirements, resulting in large financial benefits for train operators.
A system that increases rectifications, improves customer satisfaction, boosts team morale and provides clear and timely reporting to the DfT.
Our case studies
West Midlands Trains
How the Transreport SQR System helped West Midlands Trains to increase fault rectifications, reduce costs and improve team moraleRead full case study
East Midlands Railway
How Transreport SQR technology helped East Midlands Railway to achieve their highest ever Net Promoter ScoresRead full case study